Aq22's commitment to protecting your data

When you use the aq22 platform, you share certain personal information with us. This privacy policy clearly explains what data we collect, how we use it, and how we keep it secure. By registering with aq22, you agree to this policy.

We want you to be fully informed about our privacy policy. If you have any questions, see the contact section below — our team is always ready to help.

1 What information we collect

We collect various types of information when you create an account or use our services. This data falls into three main categories:

2 How we use your information

Aq22 uses collected data only for lawful and specific purposes. No information is ever used for any unauthorized activity.

• Personal information is used to create, verify, and manage your account.
• Financial information is used to process deposits and withdrawals.
• Technical data is used to maintain platform security and detect fraudulent activity.
• Your usage data is analyzed to offer bonuses and promotions tailored to your preferences.
• Information may be provided to meet legal obligations or as required by regulatory authorities.
• Data is used to promote responsible gaming and provide support to players experiencing difficulties.
• Analytical data is used to improve our services and develop new features.

3 Data Storage & Protection

Aq22 uses industry-standard technology to protect your data. Our servers and databases are under continuous security monitoring.

• All data transfers are secured via SSL/TLS encryption.
• Sensitive data is stored with AES-256 encryption.
• Database access is restricted to authorized personnel only.
• Regular security audits and penetration testing are conducted.
• Financial information is stored in accordance with Payment Card Industry (PCI DSS) standards.

Even if your account is closed or deactivated, certain data may be retained for a specified period as required by law. Transaction records are typically kept for five to seven years in accordance with anti-money laundering regulations.

4 Sharing Data with Third Parties

Aq22 never sells your personal information or transfers it to unauthorized third parties. However, limited data may be shared with trusted partners in specific circumstances.

• Payment Processor: Necessary payment details are shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Provider: Your identity information may be shared with authorized verification agencies to complete the KYC process.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Technology providers that support platform operations may access data on a limited and contractual basis.

5 Cookie policy

Aq22 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: Essential for login sessions and platform security. Without these, the platform will not function properly.
• Functional cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand which pages are visited most and how users interact with the platform.
• Security Cookies: Used to detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6 Right to data protection

As an aq22 account holder, you are entitled to the following rights. To exercise any of these rights, please contact our support team.

7 Protection of Minors

Aq22 is an 18+ platform. We strictly ensure that no minors can access our services. During registration, we verify a national ID or equivalent document to confirm your age.

If we become aware that a minor has created an account using false information, that account will be immediately suspended and all associated data will be securely deleted.

8 Changes to the privacy policy

Aq22 may update this privacy policy from time to time. Revisions may be necessary due to legal changes, technological developments, or updates to our services.

• For significant changes, we will notify you by email or through a platform notification.
• The date of each update will be noted at the top of this page under "Last Updated".
• Continued use of the platform after any policy change will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

9 Get in Touch

For any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We typically respond within 48 business hours.